Privacy statement

Privacy Policy




When you purchase something from our store, as part of the buying and selling process, we collect personal information you give us such as your name, address and email address.

When you browse our site, we automatically receive the IP address of your computer to provide us with information that helps us learn about your browser and operating system.

Email Marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


How do you obtain my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for delivery or return a purchase, we understand that you are consenting to our collection and use of it for that specific purpose only.

If we ask you for personal information for a secondary purpose, such as marketing, we will either ask you directly for your consent, or we will offer you the opportunity to decline.

How do I withdraw my consent?

If you change your mind after giving your consent, you may withdraw the option to allow us to collect, use or disclose your information at any time by contacting us at or by writing to us at :

La Réserve Culinaire

360 Champ-de-Mars

Montreal (Quebec)

H2Y 3Z3



We may disclose your personal information if we are required by law to do so or if you violate our terms of use.

SECTION 4 - Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell you our products and services. Your data is held by Shopify's data storage, databases and general Shopify application. They store your data on a secure server behind a firewall.


If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card information. This data is encrypted by the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored for as long as necessary to complete your purchase transaction. After that, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS, managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure processing of credit card information by our store and its service providers.

For more information, you can also read the Shopify Terms of Service ( or Privacy Statement (


In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to enable them to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your transactions.

For these providers, we recommend that you read their privacy policies so that you can understand how your personal information will be handled by these providers.

For example, keep in mind that some vendors may be located or have facilities that are located in a different jurisdiction than yours or ours. So, if you decide to proceed with a transaction that involves the services of a third party provider, your information may be subject to the laws of the jurisdiction where that service provider or its facilities are located.

For example, if you are in Canada and your transaction is processed through a payment gateway located in the United States, your personal information used to conduct that transaction may be disclosed under United States law, including the Patriot Act.

Once you leave our store site or are redirected to a third party site or application, you are no longer governed by this privacy policy or our website's terms of use.

When you click on links on our online store, they may direct you away from the site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not improperly lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and apply recognized industry standards.


The following is a list of the cookies we use. We have listed them here so that you can choose to disable them or not.
_session_id, unique token, session, allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, stays for 30 minutes after last visit, used by our provider's tracker to record number of visits.
_shopify_uniq, no data held, expires at midnight (relative to the visitor) of the following day, counts the number of visits to a store for a single customer.
shopping cart, unique token, stays for 2 weeks, stores information about the contents of your cart.
_secure_session_id, unique token, session
storefront_digest, unique token, undefined if store has a password, it is used to determine if the visitor has access.


By using this Site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow a minor in your care to use this Site.


We reserve the right to change this Privacy Policy at any time, so please review it frequently. Changes and clarifications made will be effective immediately upon posting to the site. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances if any we use and/or disclose it.
If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.


If you would like to: access, correct, amend or delete personal information we have about you, file a complaint, or if you simply want more information, contact our Compliance and Privacy Officer at or by mail at :

La Réserve Culinaire
360 Champ-de-Mars
Montreal (Quebec)
H2Y 3Z3